Privacy Policy

1. Who We Are

This website (www.houseplus.com.ng) is operated by HousePlus Group Nigerian Factory, the Nigerian branch and local entity of HousePlus Group (official group website: houseplus-ch.com). We are the data controller for personal information collected through this Site. Our factory and office are at 8 Eso Cl, Ikeja GRA, Lagos, Nigeria.

This Site is a product catalogue and enquiry channel. It does not offer user accounts, online checkout, payment processing, or newsletter subscriptions.

2. Information We Collect

2.1 Information you submit

When you send an enquiry through our contact or product inquiry forms, we receive the details you choose to enter — typically your name, email address, phone number, company, country, and your message. We use this only to reply to your enquiry. We do not collect payment card details, and there is no account to register.

2.2 Information collected automatically

Like almost every website, our hosting provider processes technical data needed to deliver the pages — for example your IP address, browser type, device, and the pages requested. This is used for security and to keep the Site working. We also use Cloudflare Web Analytics, a privacy-friendly, cookie-free measurement service that reports aggregate page views and referrers; it does not build advertising profiles or track you across other websites.

2.3 Data stored in your browser

The Site stores a few small preferences locally in your browser (localStorage): your selected language, your saved/favourite products, and whether you have dismissed the cookie notice. These stay on your device and are not sent to us. We do not use advertising or cross-site tracking cookies.

3. How We Use Your Information

• To respond to your product and pricing enquiries and to communicate with you about them
• To operate, secure, and improve the Site (including aggregate, anonymous usage statistics)
• To protect against abuse, spam, and security incidents
• To comply with applicable legal obligations

We do not sell your personal information, and we do not use it for automated decision-making or targeted advertising.

4. Third Parties That Process Data

To run this Site we rely on a small number of service providers:

• Cloudflare — hosts and delivers the Site, provides DDoS protection and Web Analytics, and obfuscates email addresses shown on the page to reduce spam.
• FormSubmit — relays the enquiry form submissions to our business mailbox. If that relay is unavailable, the form falls back to opening your own email client with the message pre-filled, in which case the message is sent by you through your email provider.
• Our email provider — receives and stores the enquiries sent to [email protected].

These providers process data only to deliver their services to us. Some of them may process data outside Nigeria; where that happens we rely on appropriate safeguards and on the limited nature of the data involved.

5. Legal Basis (Nigeria Data Protection Act 2023)

As a Nigerian entity we handle personal data in line with the Nigeria Data Protection Act (NDPA) 2023 and the Nigeria Data Protection Commission's guidance. We rely on your consent when you submit an enquiry, on steps taken at your request before entering a contract, on our legitimate interest in securing and improving the Site, and on legal obligations where applicable.

6. Data Retention

We keep enquiry correspondence only as long as needed to handle your request and any resulting business relationship, and to meet legal or record-keeping requirements. Technical logs are retained by our hosting provider for a limited period for security purposes. Browser-stored preferences remain on your device until you clear them.

7. Your Rights

Under the NDPA you may have the right to:

• Be informed about, and request access to, the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal and operational exceptions
• Object to or request restriction of certain processing, and withdraw consent where processing is based on consent
• Request data portability where applicable
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC)

To exercise any of these rights, contact us using the details in section 11. We will respond within the timeframes required by applicable law.

8. Data Security

The Site is served over HTTPS with HTTP Strict Transport Security (HSTS) and a restrictive Content-Security-Policy, and is delivered through Cloudflare's network. While we take reasonable technical and organisational measures to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

This is a business-to-business site not directed at children. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us so we can delete it.

10. Third-Party Links

The Site links to our group website, social profiles, and mapping services. This policy does not cover those third-party sites; please review their own privacy notices before providing information to them.

11. Contact Us & Changes to This Policy

For questions about this policy, to exercise your rights, or to request a copy of it, please contact:

We may update this policy as the Site or our legal obligations change. The "Last Updated" date above will always reflect the current version.